Improve the security of your Nx Cloud account and prevent unauthorized access by enabling Two-Factor Authentication (2FA). Logging into an account with 2FA turned on requires a verification code generated by a mobile authentication app (e.g. Google Authenticator, Microsoft Authenticator, or Duo Mobile) in addition to your Nx Cloud password to be entered.
Note: When 2FA is enabled, a TOTP verification code will be required for a Cloud user to change their password.
To Turn On Two-Factor Authentication
1.Install Google Authenticator, Microsoft Authenticator, or Duo Mobile on your mobile device.
2.Open Nx Cloud Portal and log in to your account.
3.Open the Account Settings drop-down menu and click Security.
4.Enable Two-factor Authentication.
5.Enter your Nx Cloud account password.
6.Open the mobile authentication app and scan the QR code.
7.Enter the TOTP verification code generated by the mobile authentication app.
8.Click Verify to complete the setup process.
Note: For additional security, enable Ask for verification code on every log in with Nx Cloud account, or generate single-use backup codes to keep somewhere safe that can be used to log in if you lose access to the mobile authentication app.
To Require Cloud Users to Have 2FA Enabled
1.Open Nx Cloud and log in as a System Administrator.
2.Navigate to the System Administration > Security page.
3.Select the option "Mandatory two-factor authentication for cloud users".
Cloud users without two-factor authentication will not be able to log into the system. This setting does not affect local and LDAP users.
To Turn Off Two-Factor Authentication for a Cloud User
1.Open Nx Cloud Portal and log in to your account.
2.Open the Account Settings drop-down menu and click Security.
3.Click the Disable box.
4.Enter the TOTP verification code generated by the mobile authentication app.
5.Click the Disable box to complete the action or select Cancel.
To Generate Backup Codes
Backup codes can be used when mobile cannot be used.
1.Open Nx Cloud Portal and log in to your account.
2.Open the Account Settings drop-down menu and click Security.
3.Click the Generate Backup Codes button.
Note: Any previously generated backup codes will be invalidated.
a.Click the Copy All button to copy the backup codes to the clipboard.
b.Paste the backup codes into a recovery file and save it to a secure location.
To Authenticate using Backup Code
1.Open Nx Cloud Portal and log in to your account.
2.When prompted for the verification code, click the link at the bottom of the dialog box labeled No access to authentication app?
3.Enter one of the previously generated and saved backup codes
4.Click the Log In button.
IMPORTANT: Each Backup code can only be used one time. Remember to regenerate new codes if they are frequently used to access Systems.